Imperial Hotel, Ltd. deeply values your ongoing support and cooperation at this unusual time.

Allow us to express our sincerest sympathy to all those affected by the novel coronavirus. Measures to assure the health and safety of our patrons, guests and employees remain our very highest priority.

Please be advised we are continuing the following precautions so our patrons can use our services and facilities safely and without undue risk. We apologize for any inconvenience.
1. Implementation of body temperature measurement
A thermography is installed at the entrance of the hotel to measure your physical temperature.
We sincerely apologize for those who have a fever above 37.5°C (99.5℉) or who are not feeling well, but please refrain from entering the building.
*The standard of 37.5°C is based on national administrative guidelines.
2. Alcohol disinfectants
We are increasing the availability of alcohol disinfectant solutions in the lobby, restaurants, lounges, the gift shop and restrooms on each floor of the property, in order to make the environmental safety precautions easier for patrons, visitors and staff to use. Thank you for your cooperation through conscientious usage.
3. Strengthening regular disinfection
Alcohol disinfection is carried out continuously on areas which are often touched by the public and others, such as door knobs, doors, stair handrails, elevator buttons, toilet doors, etc.
4. Mandatory wearing of masks and face guards for employees
In consideration of the health and safety of our patrons and the general public, our personnel providing guest services and related staff are obliged to wear masks during their hours of hospitality service and when commuting to and from the hotel. As needed, certain staff also wear face guards when attending to guests and customers.
5. Installation of protective acrylic boards
For the purpose of preventing splash and other air-transmitted infection routes, we have installed partitions with protective acrylic boards at the front desk counter and accounting counters.
6. Usage of the elevators
Please note that the number of people using an elevator has been reduced and is limited. Please be advised that there are queues of passengers waiting for an elevator car and we ask you to observe the rules of proper social distancing at such times.
7. Appropriate Ventilation and Humidity Management
In observance of current regulations, CO2 concentrations and humidity are measured regularly throughout the entire property.
Furthermore, as an additional infection prevention measure, we regularly increase the frequency of ventilation, suppress CO2 concentrations in the air, and adjust humidity as necessary, in order to maintain humidity above the 40% level mandated by the government.
1. Accommodations
・Upon arrival and check-in, guests will be asked to answer a questionnaire confirming the condition of their health and about points of transit prior to arrival at the hotel.
・Alcohol disinfection precautions are undertaken continuously in all areas that are frequently touched throughout the premises.
Guest Room Areas and Interiors: Entrance chime panels, door handles, switches, desks, tables, wastepaper baskets, air conditioning operation panels, clothes hangers, television remote control devices, safes, telephones, alarm clocks, shoehorns and writing utensils, etc.
Bathrooms: Handles, handrails, shower and faucet fixtures, wastepaper baskets, toilet operation panels, toilet seats, toilet paper holders, hair dryers, telephones, and various additional amenities and fittings, etc.
2. Restaurants
・Table and seating layout has been rearranged to provide sufficient distance between other guests at other tables.
・Guests will be escorted to their tables after earlier occupied seating areas have been disinfected after the departure of the previous guest.
・If you need acrylic plates on table to prevent droplet infection, please ask our staffs.
・When waiting to be seated, your name and contact data will be recorded, to avoid your waiting in line.
3. Gift Shop
・Please note that there are limits to the number of people the shop can accommodate at the same time.
・When queuing to enter, kindly be certain to queue with sufficient spacing between yourself and other patrons.
・In addition to disinfecting public spaces every 30 minutes, we have prepared shopping baskets with handle parts disinfected after each usage.
4. When Settling your Bills
To minimize virus transmission possibilities, a tray to hold cash or credit cards will be used during payment procedures.

* In addition, if a patron or guest reports that he/she is not feeling well, we will provide contact information to the Matsumoto Health and Welfare Office (Health Center). We ask that in such instances patrons contact us directly and act according to the instructions of the public health center.
1. Vaccination
In addition to those for our hotel employees, occupational vaccinations will be actively administered from June 21st, for all individuals of partner companies and tenant staff who are resident in the hotel.
2. Mandatory wearing of masks during commutes
We distribute masks to each of our employees in all our branches and subsidiaries and oblige our personnel to wear them when they commute and are on duty.
3. Physical condition testing at work
We mandate checking body temperatures and promote the disinfection of staff hands. Employees with a fever of 37.5°C (99.5°F) or higher, and who are not in stable physical condition, are instructed to remain at home for two days after recovery, until any possibly risky medical condition has passed.

4. Expansion of alcoholic disinfectant access in the hotel backspaces
We have added further alcohol disinfectant solution facilities to make sure all staff and visitors disinfect their hands after entering our offices or using the restrooms.
5. Improvement of management for people in poor physical condition
We have introduced a system for managing behavioral standards when employees are not feeling well and the health of other employees may be at risk.
6. Voluntary refraining from going out and from attending meetings
We prohibit our employees from making non-essential business trips; we prohibit them from traveling abroad, and instruct them to refrain from attending meetings and events where an unspecified number of people gather, as well as at such dinners and meetings in the workplace.
7. Disaster prevention measures
At the Kamikochi Imperial Hotel, disaster prevention drills are conducted twice a year (before the start of the season and during the business season) by employees in preparation for fires or earthquakes, in order to strengthen disaster countermeasures.

June 18th, 2021 Kamikochi Imperial Hotel

Stories from The Imperial

Imperial Club International